Frequently Asked
How do I get an account?
Accounts are created automatically for active KTI personnel by the IT department. Contact IT if you need credentials.
Why does attendance say offline?
Ensure your phone has an active internet connection. Biometric data will automatically sync as soon as you are connected.
Forgot password?
Use the "Forgot Password" link on the app sign-in screen, or submit this support form for assistance.
How do I delete my account?
You can submit an account and personal data deletion request directly on our
Account Deletion Portal without needing the app installed.